RETURNS / EXCHANGES / WARRANTY
Easy to do on our return portal
RETURNS
Return window is 14 days after your delivery date. Please note: Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping costs and applicable return fees. START YOUR RETURN. READ RULES BEFORE RETURNING
EXCHANGES
Exchanges are only for U.S. orders. An exchange can be made within 14 days upon delivery date. It is easy to do on our portal! Please note: Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping cost
RETURN/EXCHANGE PROCESSING TIME
Please allow 10-14 business days to process your return. Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping costs and applicable return fees. Please note your original shipping fee and any duties
I NO LONGER HAVE THE ORIGINAL SHIPPING BOX
If you no longer have the box or padded envelope your package was shipped in, please make sure to ship it in packaging that will prevent the item from incurring damage during transit. All individual pieces must be returned in the original packaging a
WARRANTY
Quality is important to us! Our 6-month warranty covers repairs free of charge. Please Note: Please allow up to 3 months for warranty processing. Our warranty does not cover lost or stolen items, damage from accidents or misuse, or cosmetic wear from