ORDER RELATED
Have questions about your order? Look here
CANCEL/EDIT MY ORDER
You can cancel/edit your order within 12 hours since order was placed. To cancel/edit items to your current order, we will need to cancel and refund the original order. Then we load your shopping cart with all the original items. There are 3 places y
CHANGE MY ADDRESS
If you would need to change/update your address, you will see an "Change / Update Address" button on your Order Confirmation Page and on your Order Confirmation Email.
TRACKING NOT UPDATING
If your status says “Shipment Received.... New York NY 10001” its still on the way. At times USPS does not scan at the dropoff location and only gives live updates once your package has arrived in your destination city. If you have not received your
MISSING/WRONG ITEM IN ORDER
ORDERS NOT PROTECTED WITH Redo. ORDERS PROTECTED WITH Redo
LOST/STOLEN PACKAGE
Packages may show as 'delivered' but could take additional 1-2 business days. Check around your property, with household members or neighbors. Please wait 7 business days after the delivery date to email us at [email protected]
REDO FILING INSURANCE CLAIM
Insurance is now included in your purchase when checking out with Redo Package Protection! To file... FILING CLAIMS INSTRUCTIONS: File your claim here. In order to file a claim, you MUST have the following:. Here is an example of an order with stolen