Have questions about your order? Look here
You can cancel/edit your order within 12 hours since order was placed. To cancel/edit items to your current order, we will need to cancel and refund the original order. Then we load your shopping cart with all the original items. There are 3 places y
If you would need to change/update your address, you will see an "Change / Update Address" button on your Order Confirmation Page and on your Order Confirmation Email.
If your status says “Shipment Received.... New York NY 10001” or "Label Printed....Rockwall, Texas 75087", Your shipment is on its way. At times USPS does not scan at the dropoff location and only gives live updates once your package has arrived in y
ORDERS NOT PROTECTED WITH ROUTE. ORDERS PROTECTED WITH ROUTE ($100+). If you were automatically covered by us (Orders $100+) or you purchased Route, you will need to file a claim for your Lost, Stolen and Damaged Order here. In order to file a claim,
Packages may show as 'delivered' but could take additional 1-2 business days. Check around your property, with household members or neighbors. Please wait 7 business days after the delivery date to email us at [email protected]. All orders over $1
Need to file a claim? File claim. In order to file a claim, you MUST have the following:. Here is an example of an order with stolen merchandise that was replaced with something else. You can see clearly see that the items on the order do not match w